about IVR/ OBD

The recent few years have seen how enterprises have started to take care of their customer care systems. The Covid-19 pandemic has led to an introduction of reliability and durability in the customer care mechanism used by the companies. It had become very difficult for consumers to manage the calls led by the companies offering their new lines of products. In some cases, the mechanism had rolled so badly that the customers who wanted to have their grievances about a matter addressed, would have to wait for hours just to expect a reply from the executives in power.

To get rid of such problems, a technique of IVR call was introduced. Often referred to as an outbound IVR, True Infosystems Pvt Ltd (True Bulk SMS) allows you togenerate a phone call that is generated by a computer system including multiple channels like automated voice calls, emails, and SMS campaigns. Such a phone call will contact a set of customers, play the pre-prompted message to guide the customer’s interest, and will wait for any response directed by the user.


principle behind the IVR calls

This form of push marketing used by many companies in current times is a quicker and more efficient way of connecting with customers. This type of sophisticated telephonic alignment is designed by keeping in concern the leveraging power and autonomy of the users. The entire interface is dependent on the intelligence of the computer that designs the calls and publishes them. In real-time, the calls are expected to e as planned and guided as possible for a smooth interaction between the executives and the customers.

An interactive voice system is used to help the main framework in connecting the calls and drive menu scripts with the listeners. A wide range of data service requests is simultaneously worked on by the engineers to automate a call request. A touch-tone telephone interaction acts as an added capability for engagement.

how can obd ivr help in complementing the channels of your business communication?

Voice products such as OBD IVR induces preliminary engagement between the customer and the company executives. A large range of powerful benefits is entitled with the use of these voice-based APIs. Instant voice connectivity allows the business to control the pre-operational costs that ultimately boost production. Minimum operational costs help in increasing the efficiency of robust calls.

The most important platform that guides the use of IVR calls is when the business requirement is to promote the product as well as engage with the customer at the same time. It is like hitting two birds with a stone where the extra costs of operating two separate procedures would be cut in half.

When new promotional announcements are out, the outbound call system will verify the type of customers who would be interested in the deals and would straightaway contact them. Multilingual IVR allows promotional orders to reach a larger audience as it is not always feasible that all types of customers will be comfortable with a single language. As soon as they pick the call up, the users can choose the language with which they would like to proceed.

OBD IVR calls can also come in handy where financial agreements are involved. The recovery of payments can be a hectic task and the debtors need to be reminded of it regularly. Via inbound calls, such reminders can be spread across the number of debtors with ease.

With increasing innovation in remote businesses, we, at True Infosystems Pvt Ltd (True Bulk SMS) target aims to deploy human resources in meaningful jobs rather than to handle something that machines would do better. Such technology is the IVR calling system that is working to make lives better. Turbulent times call for desperation in actions and the ulterior motive of these techniques is to enable entrepreneurs to be able to manage their enterprises smoothly, no matter what.


What our client say's

Read what our clients have to say about working with us..


Kunal Singh

We are thankful to True Info Systems Pvt ltd to help our business


Mohan Kumar

The voice SMS service offers supreme support and extreme reliable system promised and delivered.



WhatsApp API has helped our large company.

What our client say's

“We are thankful to True Info Systems Pvt ltd to help our business generate quick potential leads by means of analytically Masters Target profiling our potential prospects. The Bulk SMS service is rightly driven by your team of experts and has leveraged and improved our improve value proposition to our customers, suppliers, partners and other third parties.”

What our client say's

“The voice SMS service offers supreme support and extreme reliable system promised and delivered. The response time is excellent and the concise delivery report rocks. Pleased customer so far!”

What our client say's

“WhatsApp API has helped our large company. We wanted to use WhatsApp to communicate with multiple customers at scale and grow our business. The WhatsApp Business API feature enabled by True Infosystemspvt ltd has enabled our large business to automate communications with automated replies, WhatsAppchatbots& interactive messages. All thanks to your team of experts for helping us with the best in automated communicated process!”

case study

Educational Institution.

“One of the biggest challenges faced by educational institutions is ensuring effective communication with students, parents, and staff. This was the case with DAV Public School, which struggled to keep all stakeholders informed and engaged through traditional methods of communication such as notices and circulars.”

DAV Public School

Educational Institution


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